Jobs

Overview
Rockcity Hotel, a leading hospitality establishment in Ghana, is seeking a dynamic and experienced
Marketing Manager to join our team. The Marketing Manager will be responsible for developing
and executing comprehensive marketing strategies to promote our hotel, increase brand
awareness, drive revenue growth, and enhance guest satisfaction. This role requires a creative
thinker with strong leadership skills, a passion for hospitality, and a proven track record of
successful marketing campaigns.

Responsibilities

Create annual marketing plans aligned with the hotel's overall objectives and budget.

• Conduct market research to identify trends, opportunities, and target demographics.
• Analyze competitors' marketing strategies and adapt approaches to maintain a competitive
  edge.
• Uphold and enhance the Rockcity Hotel brand identity across all marketing channels.
• Develop branding guidelines and ensure consistent implementation across print, digital, and
  experiential platforms.
• Monitor brand sentiment and address any issues to maintain a positive reputation.
• Oversee the hotel's online presence, including the website & social media.
• Develop engaging content for social media platforms, and blogs.
• Optimize strategies to increase website traffic and direct bookings.
• Plan and execute advertising campaigns across various channels, including print, radio, TV, and
  online.
• Coordinate promotions, discounts, and packages to drive bookings and revenue.
• Evaluate the effectiveness of advertising efforts and adjust strategies accordingly.
• Cultivate relationships with media outlets, influencers, and industry partners to generate
  positive publicity.
• Draft press releases, media kits, and other PR materials to promote Rockcity Hotel events
  and initiatives.
• Handle media inquiries and manage crisis communications as needed.
• Organize and promote special events, such as concerts, weddings, and corporate functions, to
  attract guests and generate revenue.
• Collaborate with the sales team to maximize event bookings and sponsorships.
• Track key performance indicators (KPIs) related to marketing, including website traffic,
  conversion rates, and ROI.
• Generate regular reports to assess the effectiveness of marketing initiatives and identify areas
  for improvement.
• Utilize data insights to make informed decisions and optimize marketing strategies

Qualifications

Master's degree in Marketing, Business Administration, or related field (Master's degree
preferred).

• Proven experience in marketing roles within the hospitality industry, with at least 5 years in
  a managerial position.
• Strong understanding of digital marketing techniques, including social media, and email
  marketing.
• Excellent communication skills, both written and verbal, with the ability to craft compelling
  marketing messages.
• Creative thinker with a keen eye for design and branding.
• Proficiency in marketing analytics tools and techniques.
• Ability to multitask and prioritize projects in a fast-paced environment.
• Leadership qualities with a collaborative and team-oriented approach

How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant
experience and qualifications to jobs@rockcityhotelgh.com.
Application deadline: 13th May, 2024

About Us

Rockcity Hotel is a premier hospitality establishment nestled in the heart of Ghana, offering
luxurious accommodations, exquisite dining experiences, and impeccable service to our esteemed
guests. With a commitment to excellence and a dedication to creating memorable experiences,
Rockcity Hotel has become a leading destination for travelers seeking unparalleled comfort and
sophistication.

Job Summary

Rockcity Hotel is seeking an experienced and dynamic Assistant General Manager, Administration
to oversee various administrative functions within the organization. Reporting directly to the
General Manager, the Assistant General Manager, Administration will be responsible for managing
multiple departments including HR, Accounts, IT, Conference & Banquet Guest Experience,
Marketing & Sales, Events, Physician Services, and Internal Audit. The ideal candidate will possess
strong leadership skills, exceptional organizational abilities, and a passion for delivering
exceptional service

Key Responsibilities
Human Resources Management

• Oversee all aspects of HR management, including recruitment, training, performance evaluation,
  and employee relations.
• Implement HR policies and procedures to ensure compliance with legal requirements and
  company standards.
• Foster a positive work environment that promotes employee engagement and professional
  development.

Accounts Management

Supervise financial activities, including budgeting, forecasting, and financial reporting.

• Ensure accuracy and integrity of financial data and compliance with regulatory standards.
• Collaborate with accounting staff to optimize financial performance and efficiency.

Information Technology (IT)

Manage IT infrastructure, systems, and software to support hotel operations.

• Implement technology solutions to enhance guest experiences and streamline internal
  processes.
• Maintain cybersecurity measures to safeguard sensitive information and prevent data
  breaches

Conference & Banquet Guest Experience

Oversee the planning and execution of conferences, banquets, and special events.

• Coordinate with various departments to ensure seamless guest experiences and satisfaction.
• Monitor event performance and implement improvements to enhance guest satisfaction and
  revenue generation

Marketing & Sales

Develop and execute marketing strategies to promote the hotel and increase revenue.

• Collaborate with sales teams to identify opportunities and drive sales growth.
• Analyze market trends and consumer behavior to inform marketing initiatives.

Events Management

Plan and coordinate hotel events, including corporate functions, weddings, and social
gatherings.

• Liaise with clients and vendors to ensure successful event execution.
• Manage event budgets and logistics to achieve desired outcomes.

Physician Services

Coordinate physician services provided within the hotel, such as medical consultations and
emergency response.

• Ensure compliance with healthcare regulations and maintain high standards of patient care

Internal Audit

Ensure periodic internal audits to assess compliance with policies, procedures, and
regulations.

• Identify areas for improvement and implement corrective actions as needed.
• Monitor internal controls to mitigate risks and safeguard assets.

Qualifications

Master's degree in Business Administration, Hospitality Management, or related field; MBA
preferred.

• Minimum of ten(10) years’ working experience.
• Proven experience in a senior management role within the hospitality industry.
• Strong leadership abilities with a track record of effectively managing multidisciplinary teams.
• Excellent communication, interpersonal, and problem-solving skills.
• In-depth knowledge of HR practices, financial management, IT systems, and event planning.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficiency in MS Office and relevant software applications.
• Demonstrated commitment to delivering exceptional guest experiences and driving business
  results.

How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant
experience and qualifications to: jobs@rockcityhotelgh.com.
Application deadline: 13th May, 2024

Overview
Rockcity Hotel is seeking a qualified Internal Auditor to join our team. The Internal Auditor will
play a crucial role in ensuring the integrity and effectiveness of our internal controls, financial
procedures, and compliance processes. The ideal candidate will possess a keen eye for detail,
strong analytical skills, and a commitment to upholding the highest standards of ethics and
professionalism.

Responsibilities

Develop comprehensive audit plans to assess the effectiveness of internal controls,
financial systems, and operational processes.

• Conduct thorough audits of various departments and functional areas within the
  organization, including but not limited to finance, operations, procurement, and human
  resources.
• Perform risk assessments to identify potential areas of concern and prioritize audit
  activities accordingly.
• Execute audit procedures under established standards and protocols, ensuring accuracy,
  completeness, and compliance with regulatory requirements.
• Analyze financial data, statements, and reports to evaluate the accuracy, reliability, and
  integrity of financial information.
• Identify discrepancies, irregularities, or areas for improvement and make
  recommendations for corrective action.
• Prepare detailed audit findings reports, summarizing key findings, observations, and
  recommendations for management review and action.
• Communicate audit results and recommendations effectively to senior management and
  stakeholders, facilitating discussions on remediation plans and risk mitigation strategies.
• Monitor compliance with internal policies, procedures, and regulatory requirements,
  ensuring adherence to industry standards and best practices.
• Stay abreast of changes in relevant laws, regulations, and accounting standards, providing
  guidance and recommendations for ensuring ongoing compliance.
• Collaborate with external auditors and regulatory agencies as needed, facilitating audits,
  inquiries, and examinations.
• Identify opportunities for process improvements, efficiency enhancements, and risk
  mitigation measures based on audit findings and best practices.
• Participate in the development and implementation of internal control enhancements,
  policies, and procedures to strengthen the control environment.
• Assist in the development of training materials and programs to promote awareness of
  internal controls and compliance requirements among staff members

Qualifications

Must have a Bachelor's degree in Accounting, Finance, Business Administration, or related
field. A Master’s degree will be an added advantage. Professional certification such as CA,
ACCA, or any related qualification is highly desirable.

• Proven experience of ten (10) years) or more in internal auditing, external auditing, or related
  field, preferably within the hospitality industry.
• Strong knowledge of auditing principles, practices, and techniques, with the ability to apply
  them effectively in a dynamic business environment.
• Excellent analytical skills and attention to detail, with the ability to identify issues, analyze root
  causes, and develop practical solutions.
• Proficiency in using auditing tools and software applications, as well as Microsoft Office Suite
  (Excel, Word, PowerPoint).
• Effective communication and interpersonal skills, with the ability to interact confidently with
  individuals at all levels of the organization.
• High level of integrity, professionalism, and ethical conduct, with a commitment to upholding
  confidentiality and objectivity in all audit activities.

How to Apply

If you're ready to take on the challenge of ensuring the financial integrity and operational
excellence of Rockcity Hotel, we invite you to submit your resume and cover letter to:
jobs@rockcityhotelgh.com
Please include "Internal Auditor Application" in the subject line of your email.
Application deadline: 13th May, 2024.

Position Overview:
Rockcity Hotel, a prestigious hospitality establishment in Ghana, is seeking a dedicated and
experienced Conference and Banquet Guest Experience Manager to join our team. The ideal
candidate will oversee all aspects of conference and banquet services, ensuring exceptional guest
experiences and seamless event execution. This role requires strong leadership skills, impeccable
attention to detail, and a passion for delivering unparalleled service in a fast-paced environment.

Key Responsibilities

• Plan, coordinate, and execute conferences, banquets, meetings, and special events according to
  guest requirements and hotel standards.
• Collaborate with clients to understand their event needs, including room setup, catering
  preferences, audiovisual equipment, and other logistical requirements.
• Create detailed event proposals, contracts, and banquet event orders (BEOs), ensuring accuracy
  and timely communication with all stakeholders.
• Ensure that all guests receive prompt, courteous, and personalized service throughout their event
  experience.
• Supervise banquet and conference staff to maintain high service standards, including proper
  grooming, uniform adherence, and adherence to service protocols.
• Address guest concerns or special requests promptly and effectively, striving to exceed
  expectations and resolve issues to the guest's satisfaction.
• Recruit, train, and motivate banquet and conference staff, providing ongoing coaching and
  feedback to foster professional development and ensure a cohesive team environment.
• Conduct regular performance evaluations and set performance goals to optimize team
  productivity and service quality.
• Lead by example, demonstrating a strong work ethic, positive attitude, and commitment to
  excellence in guest service.
• Monitor and manage banquet and conference budgets, including labor costs, inventory control,
  and procurement of supplies and equipment.
• Implement efficient workflow processes to maximize productivity and minimize waste, ensuring
  smooth operations and timely delivery of services.
• Maintain accurate records of event bookings, billing, and other administrative tasks using hotel
  management software systems.
• Conduct regular inspections of banquet and conference facilities, ensuring cleanliness, safety, and
  adherence to health and sanitation standards.
• Implement quality assurance measures to consistently deliver high-quality food and beverage
  service, event setups, and audiovisual support.
• Proactively identify areas for improvement and implement corrective actions to enhance the
  overall guest experience.
  Qualifications:
• Master's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of nine (9) years of experience in conference and banquet operations, with at least 2
  years in a supervisory or managerial role.
• Strong knowledge of banquet and event planning principles, including room setup configurations,
  food and beverage service standards, and audiovisual equipment.
• Excellent communication, interpersonal, and leadership skills, with the ability to effectively
  interact with diverse groups of clients, guests, and team members.
• Proficiency in hotel management software systems (e.g., Opera, Micros) and Microsoft Office
  applications.
• Demonstrated ability to prioritize tasks, solve problems, and make decisions under pressure
  while maintaining a positive attitude and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate event schedules
  and ensure guest satisfaction
• Recruit, train, and motivate banquet and conference staff, providing ongoing coaching and
• feedback to foster professional development and ensure a cohesive team environment.
• Conduct regular performance evaluations and set performance goals to optimize team
  productivity and service quality.
• Lead by example, demonstrating a strong work ethic, positive attitude, and commitment to
  excellence in guest service.
• Monitor and manage banquet and conference budgets, including labor costs, inventory control,
  and procurement of supplies and equipment.
• Implement efficient workflow processes to maximize productivity and minimize waste, ensuring
  smooth operations and timely delivery of services.
• Maintain accurate records of event bookings, billing, and other administrative tasks using hotel
  management software systems.
• Conduct regular inspections of banquet and conference facilities, ensuring cleanliness, safety, and
  adherence to health and sanitation standards.
• Implement quality assurance measures to consistently deliver high-quality food and beverage
  service, event setups, and audiovisual support.
• Proactively identify areas for improvement and implement corrective actions to enhance the
  overall guest experience

Qualifications

• Master's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of nine (9) years of experience in conference and banquet operations, with at least 2
  years in a supervisory or managerial role.
• Strong knowledge of banquet and event planning principles, including room setup configurations,
  food and beverage service standards, and audiovisual equipment.
• Excellent communication, interpersonal, and leadership skills, with the ability to effectively
  interact with diverse groups of clients, guests, and team members.
• Proficiency in hotel management software systems (e.g., Opera, Micros) and Microsoft Office
  applications.
• Demonstrated ability to prioritize tasks, solve problems, and make decisions under pressure
  while maintaining a positive attitude and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate event schedules
  and ensure guest satisfaction.

How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant
experience and qualifications to: Jobs@rockcityhotelgh.com
Application deadline: 13th May, 2024