Jobs

Job Purpose

The purpose of this role is to support the Head of Rooms/Exec. Housekeeper in the general upkeep and maintenance of guest rooms.

Key Tasks and Responsibilities

1. Updates room status and inform Front Office on room availability.
2. Oversees housekeepers’/room attendants’ performance on a daily basis by assigning guest rooms, blocks and other areas within the given scope and monitor their performance.
3. Trains and supports departmental staff on cleaning and maintenance tasks.
4. Ensures that housekeepers are guided by operational checklists.
5. Ensures that rooms, blocks, hallways and other areas assigned to housekeepers are checked on a daily basis to meet set standards.
6. Reports on a daily basis, issue that call for attention and follow up until they are resolved.
7. Liaises with Maintenance Supervisor(s) to fix malfunctioning issues in guest rooms as recorded from daily reports.
8. Ensures that inventory records of housekeeping items are updated.
9. Schedules housekeepers’ weekly work shifts for approval by the Executive Housekeeper
10. Keeps and checks for inventory stock and supply.
11. Monitors on a regular basis the housekeeping supplies and used items.
12. Ensures that turndown services are done as regularly as needed (use Turndown Service Checklist).
13. Ensure that housekeepers for all blocks are ready at the time of guest check-out for a quick check of all necessary items (check-out checklist).
14. Assists to evaluate reporting employee’s performance, give realistic goals to be met based on their capabilities, participate in appraisal process, provide feedback and recommend personnel actions such as promotions, transfers, and dismissals, whilst ensuring discipline among staff

Other

1. Meets with housekeeping staff to review and provide updates on daily operations
2. Follows all relevant health and safety regulations

Educational Qualification and Experience

1. Holds a Diploma or Degree in Hotel / Hospitality Management
2. Holds at least 4 years of proven work experience as a Room Supervisor in a 3, 4 or 5-star hotel.

Required Skills

1. Ability to stand and move on feet for long periods of time
2. Flexibility to work on shifts, night hours, holidays, etc.
3. Ability to delegate task, direct and supervise subordinates.
4. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Housekeeping Supervisor Rooms"
Contact: 0531008243
Application deadline: 25th May, 2026.

Reports to: Maintenance Supervisor

Job Brief

The purpose of this role is to coordinate and supervise the pool area to maintain poolside standards, support guest comfort, and ensure safety at all times.

Key Tasks and Responsibilities

• Supervises the day-to-day operations of the pool area
• Monitors pool area to ensure guest safety and adherence to facility rules
• Sets up and organize pool areas for daily operations and special events
• Maintains cleanliness of pool, deck, loungers, towels, and surrounding areas
• Sets up and organize pool areas for daily operations and special events
• Assists guests with enquiries, provide towels, and ensure a welcoming atmosphere
• Inspects and maintain pool equipment, furniture, and amenities
• Ensures maintenance and repair work are completed correctly and in a timely manner
• Organizes and oversee the schedules and work of pool attendants
• Supports with water testing and inform maintenance of any issues
• Reports any safety hazards, incidents, or maintenance needs promptly
• Provides excellent customer service to enhance the guest experience

Education

• Minimum of a Senior High School Certificate
• Previous experience working as a pool attendant or lifeguard in a 3 or 4-star hotel
• First Aide Certified is an added advantage.

Required Skills/Experience

• Has previous experience in hospitality, leisure, or customer service (preferred)
• Has strong communication skills and a friendly, approachable attitude
• Has ability to remain alert and attentive for extended periods
• Has basic knowledge of pool safety and cleanliness standards
• Lifeguard or First Aid certification (optional but advantageous)
• Reliable, professional, and able to work independently
• Flexibility to work weekends, holidays, and peak-season shifts
• Maintains a high standard of personal hygiene and appearance
• Ability to work beyond normal business hours including nights and weekends as required
• Strong interrelationship skills.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Senior Pool Attendant"
Contact: 0531008243
Application deadline: 25th May, 2026.

Job Purpose

The purpose of this role is to be responsible for cleaning rooms and changing linens.

Additionally, you will also be responsible for addressing guests’ complaints and making sure rooms are always fully stocked and are in inviting state.

Key Tasks and Responsibilities

1. Changes bed linen and make beds and replace used towels.
2. Performs all necessary cleaning activities such as sweeping, dusting, mopping floors, removing trash, furniture polishing and vacuum carpets
3. Replenishes all bathrooms’ amenities (e.g. soap, shampoo, shower gel, dental kits)
4. Restocks beverages and fruit items in the mini bar
5. Cleans public areas, like corridors and balcony.
6. Reports any technical issues and maintenance needs to Supervisors
7. Addresses guests’ complaints (e.g. on additional services)
8. Complies with lost and found policy of the hotel
9. Ensures all assigned rooms are clean and tidy by the end of the shift
10. Adheres to procedures and ensure all rooms inspected according to department standards
11. Exercises tact and discretion when dealing with guests, and guests’ property
12. Reports any damages, shortcomings, and disturbances to supervisors
13. Complies with all rules regarding health and safety of guests and coworkers

Other

1. Attends daily briefings to receive updates on daily operations
2. Follows all relevant health and safety regulations

Educational Qualification and Experience

1. Holds a high school diploma or equivalent
2. Has experience as a cleaner, room attendant, or housekeeper, etc. is preferred
3. Holds at least 2 years of proven work experience as a Room attendant or cleaner in a 3, 4 or 5-star hotel.

Required Skills

1. Ability to stand and move on feet for long periods of time
2. Flexibility to work on shifts, night hours, holidays, etc.
3. Able to prioritize jobs and time management.
4. Physically able to do more than 8-hour shifts of manual work and lift items up to 25 lbs
5. High level of propriety and concern regarding guests’ privacy
6. High level of confidentiality, is a must

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Room Attendant"
Contact: 0531008243
Application deadline: 25th May, 2026.

Role Overview

The purpose of this role is to keep all lobbies and public areas/facilities (such as lobby restrooms, restaurant areas, the front desk, and offices) in a neat and clean condition.

Additionally, you will promote a positive image of the hotel to guests through a pleasant, honest and friendly address to guest requests and problems.

Key Tasks and Responsibilities

1. Cleans and maintains hallways, restaurants and banquet areas.
2. Sweeps, empties ashtrays, mops, scrubs, waxes, and polishes floors.
3. Cleans toilets, lifts, back areas, corridors, terrace, etc.
4. Polishes furniture and fixtures.
5. Keeps the front of the hotel free from trash.
6. Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
7. Cleans walls and windows and ceilings, move and arrange furniture when necessary.
8. Dusts and polishes metal work.
9. Disposes off trash found in public areas.
10. Reports maintenance to supervisor/ housekeeping desk immediately.
11. Maintains inventory in the housekeeping closets.
12. Posts caution signs as and when required.
13. Ensures upkeep of all the equipment i.e., vacuum cleaner, trolleys, scrubbing machine.
14. Reports any technical issues and maintenance needs to supervisors
15. Follows up a special cleaning schedule given by the housekeeping control desk.
16. Follows departmental policies and procedures.

Other

1. Meets with housekeeping staff to review and provide updates on daily operations
2. Complies with Lost and Found Policy of the Hotel.
3. Attends daily briefings for functions and events held in the hotel.
4. Assists guests in public areas when required.
5. Follows all relevant health and safety regulations

Educational Qualification and Experience

1. Holds a high school diploma or equivalent
2. Has work experience as a cleaner, room attendant, or housekeeper, etc. is preferred
3. Holds at least 2 years of proven work experience as a room attendant or cleaner in a 3, 4 or 5-star hotel.

Required Skills

1. Ability to stand and move on feet for long periods of time
2. Flexibility to work on shifts, night hours, holidays, etc.
3. Able to prioritize jobs and manage time well
4. Physically able to do more than 8-hour shifts of manual work and lift items up to 25lbs
5. High level of propriety and concern regarding guests’ privacy

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Public Area Attendant"
Contact: 0531008243
Application deadline: 25th May, 2026.

Reports to: Executive housekeeper

Role Overview

Role Overview Responsible for managing the day-to-day laundry operations towards achieving the operational objectives through washing, drying and folding the hotel linens and other textile items to deliver an excellent guest experience while managing stock ordering and supplier relationships. Additionally, you will be responsible for up keeping training, performance evaluations, scheduling and supervising the personnel within the department.

Key Tasks and Responsibilities

• Develops and puts into operation systems and technical advancement in the field of laundry operations. 
• Formulates washing formula for stained loads.  
• Ensures compliance with loading, chemical application and washing of linen and uniform, ironing and packing as per standard.
• Ensures compliance with the maintenance and upkeep of all laundry equipment. 
• Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
• Prepares Annual Laundry Budget.
• Develops new methods for increasing laundry efficiency.
• Coordinates with the maintenance team for outstanding repairs of machinery.
• Trains and coordinates with supporting Departments.
• Records and monitors laundry cost and prepare reports and provide recommendations when required.
• Oversees the laundry equipment preventive maintenance program.
• Approves distribution of linen to guestrooms and food and beverage department areas.
• Approves the Laundry staff duty roster.
• Liaises with HR Department on staffing requirements.
• Conducts weekly departmental meetings with supervisors.
• Ensures linen and laundry supplies are ordered and controlled in line with business and events.
• Ensures reporting staff adheres to standards operating procedures, regarding proper loading and unloading of dryers, and also setting proper temperature for different items that require drying
• Manages the operations and distribution of the linen, the recording of floor lined distribution and F&B linen returns whilst ensuring compliance with hotel policies, standards and satisfaction of internal and external guests.
• Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
• Conducts annual inventory of all linen and a monthly F&B and room linen inventory. Maintain par stock level in order to respond to operational needs.
• Sets standards of performance to be followed by the crew regarding dry cleaning and laundry procedures.
• Evaluates reporting employee’s performance, give realistic goals to be met based on their capabilities and provide feedback and recommend actions 
• Provides other duties and services as assigned by the Executive housekeeper.

Qualifications & Experience

1. A Diploma or Degree in Hotel / Hospitality Management
2. At least 5 years of proven work experience as a Laundry Supervisor in a 3, 4 or 5-star hotel.

Required Skills

1. Knowledge of dry-cleaning equipment and various laundry techniques.
2. Team spirit with flexibility to work on shifts, night hours, holidays, etc.
3. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Laundry Manager"
Contact: 0531008243
Application deadline: 25th May, 2026.

Role Overview

The purpose of this role is to wash, dry, and fold hotel linens and other textile items. You will be also responsible for sorting the laundry items by color shades and materials. 

Additionally, you will be expected to contribute towards achieving the operational objectives while ensuring that the hotels operational standards are met.

Key Tasks and Responsibilities

1. Sorts, washes/cleans, dries, presses, and folds clothes and hotel linen and other textile items.
2. Operates and monitors washing, dry cleaning, and drying machinery.
3. Removes stains from items using the appropriate procedures.
4. Tracks which items belong to whom.
5. Sorts the laundry items according to material and color.
6. Arranges clothes in the laundry room as per the specifications.
7. Wraps the laundry items for pickup or delivery.
8. Updates the laundry list and record it on a daily basis.
9. Maintains cleanliness in the laundry room.
10. Assists fellow laundry attendants in loading and unloading laundry washers and dryers.
11. Maintains inventory level which includes detergents, sewing machines, and others. Keep it updated on a regular basis.
12. Ensures the collection of linens, inspecting them for wear and tear, cleaning them and returning them.
13. Reports any deficiency on machinery, such as electrical and mechanical to Supervisor or manager and follow-up on repairs.
14. Ensures all linen received are recorded, sorted and arranged properly on the shelves and racks
15. Takes linen which is spotted out and place separate for re-washing or special treatments
16. Ensures proper loading and unloading of dryers, and also setting proper temperature for different items that require drying

Other

1. Performs minor sewing duties.
2. Meets with laundry staff to review and provide updates on daily operations
3. Follows all relevant health and safety regulations

Qualifications & Experience

1. Has a minimum of SHS Certificate or Diploma in Hotel / Hospitality Management
2. Has at least one year of proven work experience as a laundry attendant in a 3, 4 or 5 star hotel.

Required Skills

1. Knowledge of dry-cleaning equipment and various laundry techniques. 
2. Ability to stand and move on feet for long periods of time
3. Team spirit with flexibility to work on shifts, night hours, holidays, etc.
4. Ability to lift heavy materials and objects.
5. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Laundry Attendant"
Contact: 0531008243
Application deadline: 25th May, 2026.

Job Purpose

Primarily responsible for the day-to-day support of all IT systems, business systems and office systems. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Additionally provide business application support and access rights to employees

Key Tasks and Responsibilities

1. Installs and configure software and hardware 
2. Manages network servers and technology tools
3. Sets up accounts and workstations
4. Monitors performance and maintain systems according to requirements
5. Troubleshoots issues and outages
6. Ensures security through access controls, backups and firewalls
7. Email
   • Administers and maintains the company’s email systems.
   • Monitors server performances and mail routing.
   • Creates user accounts and maintains security levels on databases.
   • Provides first-level telephone support and troubleshoots issues.
   • Monitors existing messaging infrastructure and server usage, ensuring working order.
   • Provides recommendations and plans for improvements to e-mail network.
8. Backup
   • Manages and maintain the backup systems. 
   • Ensures backups are run to schedule and retention is met. 
   • Verifies all full backup jobs. 
   • Maintains an audit trail of backups and restores. 
   • Provides reports on job success/failure. Raise event alerts. 
   • Liaises with the Asst. IT Manager to perform file restore operations as required.
9. Password management
   • Performs systems security administration functions, including creating User profiles and accounts.
   • Resets passwords in accordance to company’s password policy.
   • Keeps current with new Information Technology Security protocols, applicable laws and regulations.
10. Monitor the software application, document and analyze problems.
11. Collaborates to ensure proper integration of the application.
12. Works closely with vendors through the IT/Assistant Manager to tune and troubleshoot problems.
13. Implements test plans to verify logic of new or modified applications.
14. Maintains system documentation.
15. Provides advice and training to end-users.
16. Maintains current knowledge of relevant technologies and business processes.
17. Enables best practices.
18. Provides routine weekly, monthly and quarterly reports on assigned tasks. 
19. Performs other miscellaneous duties as assigned by the Asst. IT Manager or his/her rep.

Skills

1. Excellent communication and listening skills
2. Excellent organizational and planning skills: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
3. Good troubleshooting skills on desktop/servers, networks and business applications
4. Skilled in these hospitality related applications and/or systems (PMS, POS, Key card, PBX, Voice mail, Opera, Symphony).

Qualifications, Requirements and Experience

1. Bachelor's degree or diploma in Computer Science or related field.
2. A minimum of (2) years of experience in Hospitality, Operations, and IT support roles 
3. In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
4. Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voicemail).
5. Responsible, team player, resourceful, cope well under pressure, able to prioritize and manage tasks
6. Good troubleshooting skills on desktop/servers, networks and business applications
7. Must be flexible in working hours, including weekends, evenings and holidays.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
" IT Business Application & System Support Technician "
Contact: 0531008243
Application deadline: 25th May, 2026.

Job Purpose

The Executive Housekeeper (EHK) is primarily to managing his/her team with the focus of maintaining the highest standards of the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all the guest rooms, public area, laundry, food and beverage outlets, conference and banquet facilities and back of the house. He/she closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free

Job Duties/Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Rock City Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Leads the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervises housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.
• Inspects all areas and take corrective measures in order to meet Rock City standards in terms of quality, cleanliness, maintenance and supply.
• Develops, implements and continually reviews the policies, procedures, practices and standards.
• Selects, trains, develops, schedules and manages the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations
• Manages linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinates housekeeping duties with various departments such as Front Desk, Maintenance, Sales and Marketing and Food & Beverage to ensure that all guest rooms and public areas are clean and well maintained in a timely and efficient manner.
• Participates in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Manages finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. Operate within the established labor standards. 
• Establishes and maintain adequate supplies for efficient operation of department.
• Supervise the operation of linen, uniform, supply and storage rooms. Place linen, uniform, and supply orders as needed. Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Coordinates and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.
• Participates in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
• Manages the performance of the flower shop and valet shop to meet high quality standards and business results.
• Keeps abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
• Accomplishes a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.

Skills

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent communication skills, both written and verbal required
• Strong leadership, interpersonal and problem-solving abilities
• Excellent administration and organizational skills
• Ability to access and accurately input information using a moderately complex computer system.
• Solid negotiation, conflict resolution, and people management skills

Qualifications, Requirements and Experience

• Bachelor’s degree/Diploma from accredited college or university with emphasis in hospitality management, public or business administration, or other related fields.
• Minimum of 10years experience of at least 5yrs minimum in Executive Housekeeper or similar role for a 4-5 Star Luxury Hotel 
• Experience in project leadership e.g. hotel room renovations, pre-openings, etc
• Proficiency in the use of Opera or similar HMS 
• Luxury and quality-oriented individual
• A well-defined sense of diplomacy

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
"Executive Housekeeper"
Contact: 0531008243
Application deadline: 25th May, 2026.

Role Overview

This role primarily supports the Accounts Department administering cost control systems
and procedures within the hotel to maximize profits, by keeping a consistent level of high
standard in quality and service and providing Management with all needed cost-related
information.
Additionally, you will be responsible for providing management with a market analysis of
the industry and competitors to enable management to make relevant decisions on costing
of items and purchases made.

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Rock City
Hotel employees always find new ways to look after the business, their guests, and their
colleagues. Within this, the key responsibilities for this position are:

• Controls the Food & Beverage cost in terms of wastage, pilferage and enhance efficiency.
• Coordinates with F&B production team to engineer the menu in terms of costing and make sure each item has a recipe.
• Prepares and analyzes F&B costs report on daily, weekly and monthly basis, recommend alternatives to reduce costs and distribute to management for decision making.
• Prepares variance analysis for food & beverage and communicate and investigate.
• Coordinates with restaurant management and finance to sort out issues pertaining to F&B.
• Updates selling prices in POS as per the instructions from authorized persons.
• Establishes and maintain a database for food and beverage inventory stock including up to-date pricing.
• Continuously study weaknesses in controls implemented at the restaurant and suggest for improvements.
• Checks the daily Food & Beverage revenues report submitted by the income audit for accuracy of covers and average check.
• Conducts daily audits of restaurants and bar checks and tally all end of shift reports generated from all POS tills.
• Issues daily food cost reports, potential beverage cost / revenue reports as needed, and the monthly F & B cost report with all pertaining calculation, comments and analysis.
• Issues monthly list of non- or slow-moving items to the departments concerned and take any needed action to prevent spoilage of such items.
• Issues reports on updated costs for items with purchase prices increasing above expectations for F & B management review.
• conducts at least one market survey a month concentrating on high value items.
• Participates in the receiving process very often to investigate quantities, quality of products and if the receiving procedures are followed.
• Assists management in menu costing to establish menu item sale prices.
• Conducts spot check on the receiving department to ensure that the scales are correct and goods are checked for quality.
• Checks and verify voids, discounts and complimentary in the POS systems.
• Checks invoices against receiving records and compare them with purchase order and purchase request, and to ensure that all invoices are stamped and signed by the authorized persons.
• Checks and review filled requisitions and ensure that goods are not issued more than requested.
• Checks the cost of sales in all F&B outlets and ensure that the costs are within budget.
• Posts actual stock results in the system and print inventory valuation report for management decision making
• Reconciles all inventory accounts based on actual purchases and actual inventory stock take and allocate the expenses to the respective departments based on their requisitions.
• Updates the material control system with goods received notes (GRNs), stock transfers etc. and updating sales from POS-Micros system at the restaurants.
• Maintains an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Prepares and maintains mid-month cost analysis, reports and calculation for mid moth counts. Providing spot checks on items within all Food & Beverage outlets to ensure all counted items are accurately counted and processed.
• Performs spot check to ensure that the goods received are as per specifications and the deliveries of goods by suppliers are consistent with the receiving schedule and the storerooms are not overstock especially during month end.
• Reconciles all inventory accounts based on actual purchases and actual inventory stock take and allocate the expenses to the respective departments based on their requisitions.
• Performs other duties as may be requested by management.

Qualifications & Experience

• A minimum of BSc. in Finance & Accounting from a well-established college/university, with not less than 5 years’ experience in the field.
• A minimum of 3 years Hotel Cost Control experience preferred.
• ACCA/ICA membership is required

Required Skills

• Must possess excellent analytical skills with strong work commitment and be able to multitask,
• High integrity and be very objective with attention to proper procedures.
• Good Computer skills and knowledge of accounting systems – POS Systems, cost and inventory systems, Opera Materials Control, MS Office suite.
• Excellent verbal and written English communication skills.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
" Cost Controller"
Contact: 0531008243
Application deadline: 25th May, 2026.