Room Attendant

Job Purpose

The purpose of this role is to be responsible for cleaning rooms and changing linens.

Additionally, you will also be responsible for addressing guests’ complaints and making sure rooms are always fully stocked and are in inviting state.

Key Tasks and Responsibilities

1. Changes bed linen and make beds and replace used towels.
2. Performs all necessary cleaning activities such as sweeping, dusting, mopping floors, removing trash, furniture polishing and vacuum carpets
3. Replenishes all bathrooms’ amenities (e.g. soap, shampoo, shower gel, dental kits)
4. Restocks beverages and fruit items in the mini bar
5. Cleans public areas, like corridors and balcony.
6. Reports any technical issues and maintenance needs to Supervisors
7. Addresses guests’ complaints (e.g. on additional services)
8. Complies with lost and found policy of the hotel
9. Ensures all assigned rooms are clean and tidy by the end of the shift
10. Adheres to procedures and ensure all rooms inspected according to department standards
11. Exercises tact and discretion when dealing with guests, and guests’ property
12. Reports any damages, shortcomings, and disturbances to supervisors
13. Complies with all rules regarding health and safety of guests and coworkers

Other

1. Attends daily briefings to receive updates on daily operations
2. Follows all relevant health and safety regulations

Educational Qualification and Experience

1. Holds a high school diploma or equivalent
2. Has experience as a cleaner, room attendant, or housekeeper, etc. is preferred
3. Holds at least 2 years of proven work experience as a Room attendant or cleaner in a 3, 4 or 5-star hotel.

Required Skills

1. Ability to stand and move on feet for long periods of time
2. Flexibility to work on shifts, night hours, holidays, etc.
3. Able to prioritize jobs and time management.
4. Physically able to do more than 8-hour shifts of manual work and lift items up to 25 lbs
5. High level of propriety and concern regarding guests’ privacy
6. High level of confidentiality, is a must

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
“Room Attendant”
Contact: 0531008243
Application deadline: 25th May, 2026.