Laundry Manager

Reports to: Executive housekeeper

Role Overview

Role Overview Responsible for managing the day-to-day laundry operations towards achieving the operational objectives through washing, drying and folding the hotel linens and other textile items to deliver an excellent guest experience while managing stock ordering and supplier relationships. Additionally, you will be responsible for up keeping training, performance evaluations, scheduling and supervising the personnel within the department.

Key Tasks and Responsibilities

• Develops and puts into operation systems and technical advancement in the field of laundry operations. 
• Formulates washing formula for stained loads.  
• Ensures compliance with loading, chemical application and washing of linen and uniform, ironing and packing as per standard.
• Ensures compliance with the maintenance and upkeep of all laundry equipment. 
• Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
• Prepares Annual Laundry Budget.
• Develops new methods for increasing laundry efficiency.
• Coordinates with the maintenance team for outstanding repairs of machinery.
• Trains and coordinates with supporting Departments.
• Records and monitors laundry cost and prepare reports and provide recommendations when required.
• Oversees the laundry equipment preventive maintenance program.
• Approves distribution of linen to guestrooms and food and beverage department areas.
• Approves the Laundry staff duty roster.
• Liaises with HR Department on staffing requirements.
• Conducts weekly departmental meetings with supervisors.
• Ensures linen and laundry supplies are ordered and controlled in line with business and events.
• Ensures reporting staff adheres to standards operating procedures, regarding proper loading and unloading of dryers, and also setting proper temperature for different items that require drying
• Manages the operations and distribution of the linen, the recording of floor lined distribution and F&B linen returns whilst ensuring compliance with hotel policies, standards and satisfaction of internal and external guests.
• Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
• Conducts annual inventory of all linen and a monthly F&B and room linen inventory. Maintain par stock level in order to respond to operational needs.
• Sets standards of performance to be followed by the crew regarding dry cleaning and laundry procedures.
• Evaluates reporting employee’s performance, give realistic goals to be met based on their capabilities and provide feedback and recommend actions 
• Provides other duties and services as assigned by the Executive housekeeper.

Qualifications & Experience

1. A Diploma or Degree in Hotel / Hospitality Management
2. At least 5 years of proven work experience as a Laundry Supervisor in a 3, 4 or 5-star hotel.

Required Skills

1. Knowledge of dry-cleaning equipment and various laundry techniques.
2. Team spirit with flexibility to work on shifts, night hours, holidays, etc.
3. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
“Laundry Manager”
Contact: 0531008243
Application deadline: 25th May, 2026.