IT Business Application & System Support Technician

Job Purpose

Primarily responsible for the day-to-day support of all IT systems, business systems and office systems. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Additionally provide business application support and access rights to employees

Key Tasks and Responsibilities

1. Installs and configure software and hardware 
2. Manages network servers and technology tools
3. Sets up accounts and workstations
4. Monitors performance and maintain systems according to requirements
5. Troubleshoots issues and outages
6. Ensures security through access controls, backups and firewalls
7. Email
   • Administers and maintains the company’s email systems.
   • Monitors server performances and mail routing.
   • Creates user accounts and maintains security levels on databases.
   • Provides first-level telephone support and troubleshoots issues.
   • Monitors existing messaging infrastructure and server usage, ensuring working order.
   • Provides recommendations and plans for improvements to e-mail network.
8. Backup
   • Manages and maintain the backup systems. 
   • Ensures backups are run to schedule and retention is met. 
   • Verifies all full backup jobs. 
   • Maintains an audit trail of backups and restores. 
   • Provides reports on job success/failure. Raise event alerts. 
   • Liaises with the Asst. IT Manager to perform file restore operations as required.
9. Password management
   • Performs systems security administration functions, including creating User profiles and accounts.
   • Resets passwords in accordance to company’s password policy.
   • Keeps current with new Information Technology Security protocols, applicable laws and regulations.
10. Monitor the software application, document and analyze problems.
11. Collaborates to ensure proper integration of the application.
12. Works closely with vendors through the IT/Assistant Manager to tune and troubleshoot problems.
13. Implements test plans to verify logic of new or modified applications.
14. Maintains system documentation.
15. Provides advice and training to end-users.
16. Maintains current knowledge of relevant technologies and business processes.
17. Enables best practices.
18. Provides routine weekly, monthly and quarterly reports on assigned tasks. 
19. Performs other miscellaneous duties as assigned by the Asst. IT Manager or his/her rep.

Skills

1. Excellent communication and listening skills
2. Excellent organizational and planning skills: Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
3. Good troubleshooting skills on desktop/servers, networks and business applications
4. Skilled in these hospitality related applications and/or systems (PMS, POS, Key card, PBX, Voice mail, Opera, Symphony).

Qualifications, Requirements and Experience

1. Bachelor’s degree or diploma in Computer Science or related field.
2. A minimum of (2) years of experience in Hospitality, Operations, and IT support roles 
3. In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
4. Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voicemail).
5. Responsible, team player, resourceful, cope well under pressure, able to prioritize and manage tasks
6. Good troubleshooting skills on desktop/servers, networks and business applications
7. Must be flexible in working hours, including weekends, evenings and holidays.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
” IT Business Application & System Support Technician “
Contact: 0531008243
Application deadline: 25th May, 2026.