Housekeeping Supervisor – Rooms

Job Purpose

The purpose of this role is to support the Head of Rooms/Exec. Housekeeper in the general upkeep and maintenance of guest rooms.

Key Tasks and Responsibilities

1. Updates room status and inform Front Office on room availability.
2. Oversees housekeepers’/room attendants’ performance on a daily basis by assigning guest rooms, blocks and other areas within the given scope and monitor their performance.
3. Trains and supports departmental staff on cleaning and maintenance tasks.
4. Ensures that housekeepers are guided by operational checklists.
5. Ensures that rooms, blocks, hallways and other areas assigned to housekeepers are checked on a daily basis to meet set standards.
6. Reports on a daily basis, issue that call for attention and follow up until they are resolved.
7. Liaises with Maintenance Supervisor(s) to fix malfunctioning issues in guest rooms as recorded from daily reports.
8. Ensures that inventory records of housekeeping items are updated.
9. Schedules housekeepers’ weekly work shifts for approval by the Executive Housekeeper
10. Keeps and checks for inventory stock and supply.
11. Monitors on a regular basis the housekeeping supplies and used items.
12. Ensures that turndown services are done as regularly as needed (use Turndown Service Checklist).
13. Ensure that housekeepers for all blocks are ready at the time of guest check-out for a quick check of all necessary items (check-out checklist).
14. Assists to evaluate reporting employee’s performance, give realistic goals to be met based on their capabilities, participate in appraisal process, provide feedback and recommend personnel actions such as promotions, transfers, and dismissals, whilst ensuring discipline among staff

Other

1. Meets with housekeeping staff to review and provide updates on daily operations
2. Follows all relevant health and safety regulations

Educational Qualification and Experience

1. Holds a Diploma or Degree in Hotel / Hospitality Management
2. Holds at least 4 years of proven work experience as a Room Supervisor in a 3, 4 or 5-star hotel.

Required Skills

1. Ability to stand and move on feet for long periods of time
2. Flexibility to work on shifts, night hours, holidays, etc.
3. Ability to delegate task, direct and supervise subordinates.
4. Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
“Housekeeping Supervisor Rooms”
Contact: 0531008243
Application deadline: 25th May, 2026.