Executive Housekeeper

Job Purpose

The Executive Housekeeper (EHK) is primarily to managing his/her team with the focus of maintaining the highest standards of the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all the guest rooms, public area, laundry, food and beverage outlets, conference and banquet facilities and back of the house. He/she closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free

Job Duties/Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Rock City Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Leads the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervises housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.
• Inspects all areas and take corrective measures in order to meet Rock City standards in terms of quality, cleanliness, maintenance and supply.
• Develops, implements and continually reviews the policies, procedures, practices and standards.
• Selects, trains, develops, schedules and manages the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations
• Manages linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinates housekeeping duties with various departments such as Front Desk, Maintenance, Sales and Marketing and Food & Beverage to ensure that all guest rooms and public areas are clean and well maintained in a timely and efficient manner.
• Participates in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Manages finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. Operate within the established labor standards. 
• Establishes and maintain adequate supplies for efficient operation of department.
• Supervise the operation of linen, uniform, supply and storage rooms. Place linen, uniform, and supply orders as needed. Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Coordinates and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.
• Participates in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
• Manages the performance of the flower shop and valet shop to meet high quality standards and business results.
• Keeps abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
• Accomplishes a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.

Skills

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent communication skills, both written and verbal required
• Strong leadership, interpersonal and problem-solving abilities
• Excellent administration and organizational skills
• Ability to access and accurately input information using a moderately complex computer system.
• Solid negotiation, conflict resolution, and people management skills

Qualifications, Requirements and Experience

• Bachelor’s degree/Diploma from accredited college or university with emphasis in hospitality management, public or business administration, or other related fields.
• Minimum of 10years experience of at least 5yrs minimum in Executive Housekeeper or similar role for a 4-5 Star Luxury Hotel 
• Experience in project leadership e.g. hotel room renovations, pre-openings, etc
• Proficiency in the use of Opera or similar HMS 
• Luxury and quality-oriented individual
• A well-defined sense of diplomacy

How to Apply

Submit CV + cover letter to:
hr@rockcityhotelgh.com with subject:
“Executive Housekeeper”
Contact: 0531008243
Application deadline: 25th May, 2026.